Hospital CRM and Management System

One platform to run your entire hospital or clinic

Name: CyberSwipe Hospital CRM and Management System
Brand: CyberSwipe
Availability: InStock

A complete, end-to-end hospital management and CRM solution with web dashboards, patient and doctor mobile apps, and built-in marketing tools — designed and delivered by one team.

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CityCare Hospital

CyberSwipe

Today's clinic

Tue, 24 June · 48 appointments

Live

48todayAppointments

126+8Admitted

78%Bed occupancy

9Reports pending

Today's appointments48 booked

Patient

PS Priya Sharma · Dr. Rao10:30

VK Vivek Kumar · Dr. Iyer11:15

AN Anita Nair · Dr. Rao12:00

RM Rohit Menon · Dr. Bose12:45

Ward status126 admitted

Ward

WA Ward A · general32 beds

WB Ward B · private18 beds

WC ICU · critical8 beds

The whole hospital on one screenPatients, appointments, bed availability, lab reports and billing — for the front desk, the ward and the billing desk.

9:41

Tuesday, 24 June

CityCareHomeCalendarChatFilesTasksPeople

CityCarePatient app

Next appointment

Dr. Rao

24 June · 10:30 · Room 3

Lab reports2 new

Prescriptions

Pay bill

Messages1 new

Patients get their own appAppointments, reports, prescriptions and bills in their pocket.

The problem hospitals face

Appointments, records, billing, pharmacy, lab — across paper and disconnected tools

Hospitals and clinics juggle appointments, records, billing, pharmacy, lab reports and patient follow-ups across paper, spreadsheets and disconnected software. Patients wait in queues, reports get lost, follow-ups are missed, and management cannot see how the hospital is performing.

CyberSwipe delivers a complete Hospital Management System with CRM, patient and doctor mobile apps, and marketing support. Everything shares the same patient record, so information flows from reception to doctor to lab to pharmacy to billing without re-typing.

Who it suits

From single-doctor clinics to hospital chains

Single-doctor clinics, polyclinics, nursing homes, multi-specialty hospitals, diagnostic centres, dental and eye hospitals, and hospital chains.

Start small: begin with appointments, billing and CRM, then add more modules as you grow.

How it helps your hospital grow

More patients, shorter queues, better revenue capture

More patients

Online booking, WhatsApp appointment bots, a Google-optimised website and reputation management bring in new patients.

More returning patients

Automatic follow-up reminders, medication and check-up reminders and feedback calls improve retention.

Shorter waiting times

Online appointments, digital tokens and pre-registration reduce queues.

Better revenue capture

Integrated billing and pharmacy reduce missed charges and stock leakage.

Better patient experience

Patients view reports, prescriptions and bills on their phone.

Better decisions

Dashboards show footfall, revenue by department, doctor performance, occupancy and collection status.

Module details

Everything on one patient record

Reception, doctor, nurse, pharmacy, lab and accounts all work from the same record — no re-typing, no lost files.

Patient registration and EMR

Unique patient ID, history, allergies, prescriptions, diagnoses and documents in one record.

Appointments and queue

Doctor-wise schedules, online booking, token display and reminders.

OPD and IPD

Admissions, bed management, nursing notes, discharge summaries.

Billing and insurance

Itemised bills, packages, TPA and insurance claim tracking, multiple payment modes.

Pharmacy and inventory

Stock, batch and expiry tracking, reorder alerts, purchase management.

Laboratory and radiology

Test orders, sample tracking, result entry and automatic delivery of reports to patients.

Patient CRM

Segmentation, campaigns, follow-ups, birthday and health-check reminders, feedback and complaint handling.

Doctor and staff management

Schedules, attendance, payroll and performance.

Patient mobile app

Book appointments, tele-consultation links, view reports and prescriptions, pay bills, receive reminders.

Doctor mobile app

Daily schedule, patient history, prescriptions and notifications.

Reports and analytics

Financial, clinical and operational dashboards for management.

WhatsApp and SMS automation

Appointment confirmations, reminders, report delivery and feedback requests on WhatsApp.

Who uses what

Every role gets exactly what it needs

Role	What they do in the system	What they gain
Owner or administrator	Monitor revenue, occupancy, doctor and department performance	Control and visibility
Receptionist	Register patients, book appointments, collect payments	Faster check-in, fewer errors
Doctor	View history, write prescriptions, order tests	Less paperwork, better decisions
Nurse	Update vitals, medication and ward records	Accurate care records
Pharmacist	Dispense, track stock and expiry	No stock-outs, less wastage
Lab staff	Receive orders, enter results	Faster reports
Accounts	Billing, insurance and TPA claims, reconciliation	Fewer missed charges
Patient	Book, pay, view reports and prescriptions on the app	Convenience, trust

A patient's journey

From Google search to follow-up reminder

Finds you

Finds the hospital on Google or WhatsApp.

Books online

Books an appointment online, and receives a reminder.

Check-in and consultation

Check-in with unique ID; consultation and prescription on the same record.

Lab, pharmacy and bill

Lab and pharmacy orders, then bill and payment — no re-typing at any counter.

Reports on phone

Reports delivered automatically to the patient's app or WhatsApp.

Follow-up

Follow-up reminder and feedback request — keeping the patient coming back.

Security and privacy

Health data is sensitive. It is treated that way.

Role-based access to sensitive records — each role sees only what it needs.

Encryption and audit logs on the database.

Scheduled backups.

DPDP-aligned privacy documentation and consent handling.

Optional VAPT report and ISO 27001 readiness for patient data.

See our VAPT services DPDP readiness

Compliance notes

Evidence, not claims

Role-based access, audit trails, consent handling and DPDP-aligned practices come with the platform. We state specific healthcare standards such as ABDM, NABH or HIPAA-style requirements only where actually supported.

Implementation

From workflow study to full go-live

Requirement study, workflow mapping, configuration, data migration, staff training, go-live support and ongoing maintenance.

Workflow study

Study of OPD, IPD, pharmacy, lab and billing. 1 to 2 weeks.

Configuration

Departments, doctors, tariffs and templates configured to how you work. 2 to 3 weeks.

Data migration

Migration from existing records, so you keep your history. 1 to 2 weeks.

Training by role

Reception, doctors, nurses, pharmacy and management trained separately. 1 week.

Pilot and go-live

Pilot in one department, then full go-live. 1 to 2 weeks.

Hypercare

Intensive support after go-live, then ongoing maintenance. 2 to 4 weeks of hypercare.

Durations from the implementation plan in the content brief — we confirm yours after the workflow study.

Marketing and growth services · add-on

We do not just build it. We help you grow it.

Because the same team builds your website, CRM, apps and automation, marketing connects directly to what happens after the click: lead capture, follow-up and conversion. You see what each rupee of marketing spend produces.

Hospital website, local SEO and Google Business Profile management

Social media content and health-awareness campaigns

WhatsApp campaigns to existing patients, within platform rules

Review collection and lead tracking connected to the CRM

Ask about marketing

Pricing models

Flexible commercial options

One-time licence or implementation fee with annual support, or subscription per branch or per bed.

Model to be confirmed per proposal after the workflow study.

FAQs

Questions hospital owners ask

Yes. Modules can be switched on as you grow — many start with appointments, billing and CRM.

Yes, begin with appointments, billing and CRM, then add more later.

Yes. Data is encrypted and access is role-based, with audit logs and backups; a VAPT report is available.

Yes. Configuration covers departments, doctors, tariffs and templates; deeper customisation is scoped per project.

Yes, with consolidated reporting.

Yes, through data migration.

The interface is designed for non-technical users, and training is role-specific — for reception, doctors, nurses, pharmacy and management.

Yes, on-site or remote, plus go-live support and ongoing maintenance.

Yes, with consolidated reporting.

Optional integrations with lab analysers, biometric devices and national health-ID systems are scoped per project, subject to confirmation of what you use.

Client feedback

Trusted by clients across India

A few comments from organisations we have worked with. We publish attributable client feedback only; we do not invent testimonials.

See your hospital running on one platform.

Book a demo and we will walk you through the modules with your own workflow — OPD, IPD, pharmacy, lab and billing — and come back with a plan, a timeline and a price.

Book a Hospital Demo Start with a Free Scoping Call